itimCloud has no single point of failure and 100% uptime.
By harnessing Hyper-converged virtualisation and partnering with VMware the more regular day to day failures that do happen are covered. Dell fast provisioning and i-DRAC ensure that hardware failures are recovered from quickly.
it’s not all DR, RPO’s and RTO’s.
Disaster recovery is taken care of at a block level with Dell EMC SAN replication software. itim can offer a custom RPO and RTO, based on your business needs, this can be dialled up and down when required.
itimClouds Dell SAN’s replicates all change continually across to our target DR site & because itim use super-fast storage and powerful CPU’s we can achieve a low RTA of 5-120 minutes & an RPA of 1-240 Minutes
itim also deploys best in class replication technologies for their corporate systems which will ensure that all functions within the business continue to serve our customers. In addition, all key personnel have the ability to work from home or any remote site securely in the event of any offices being unavailable.
Disaster Recovery & Business Continuity
But what about the comms?
itim carries out documented testing of DR and Backup procedures regularly to ensure that our promised RPO’s and RTO’s are correct.
The testing will not only ensure that we hit the targets above but will also benchmark the hardware recovery performance which will trigger any request for new or replacement hardware if needed ensuring we are always on the ball.
DR Comms testing - Quarterly -
As all comms are fully resilient, we will charge our ISP to undertake quarterly line switching to ensure that this works smoothly when needed.
DR total site failover testing - Annually - This is soft tested annually without any risk.
Per-customer failover testing - Ad-Hoc -
This testing will be carried out just before on-boarding and then on demand as per your requirements.
Backup & restore testing - Monthly -
This testing will be undertaken monthly and several metrics will be tested during this time;
The time it takes to fully bring a VM online alongside the current.
That all procedures are up to date and any documentation is amended accordingly.
Test, test and test again.
itimCloud partners with Exponential-E, an industry leading ISP powerhouse. Our datacentres boast fully resilient RO2 comms combined with dual providers across a custom and private 10gbs VPLS, when disaster strikes you wont have to change anything, continuity is assured.